LoanHQ
Loan servicing

Repayments run themselves.

Once a loan is funded, LoanHQ handles the rest — repayment scheduling, multi-channel reminders, extension requests, restructures, and live portfolio metrics across your whole book.

Automated repayment schedules

Equal installments, balloon payments, step-up plans, payroll-aligned dates — whatever the product needs.

Multi-channel reminders

SMS, email, in-app, WhatsApp — all on schedule. Pre-due, due-day, post-due cadences configured per product.

Repayment receipts

Every repayment generates a borrower-facing receipt and an internal ledger entry. Audit-ready.

Extensions + restructures

Borrowers can request extensions through the portal. You approve and the schedule rebuilds automatically.

Borrower wallet view

Borrowers see their loan balance, next payment, and full repayment history in their own portal.

Portfolio health metrics

PAR, NPL, recovery rate, collection efficiency — live across all active loans, sliceable by product or branch.

How it works

The servicing rhythm, automated.

  1. 01

    Loan funded

    Disbursement event triggers the repayment schedule. First reminder pre-scheduled.

  2. 02

    Reminders fire

    Multi-channel reminders go out per your cadence — pre-due, due-day, post-due.

  3. 03

    Repayment received

    Repayment recorded against the loan, receipt sent to borrower, ledger updated.

  4. 04

    Exception handled

    Missed payments escalate per your policy — late fees, hardship workflows, collections handoff.

Servicing wired into your payment + comms stack.

Loan servicing pulls in repayment events from your payment gateway and pushes reminders through your preferred messaging providers.

Payment gatewaysSMS providersEmail servicesWhatsApp BusinessBank account sweepsStanding orders

Less manual chase, better recovery.

Switch your servicing onto LoanHQ and watch collection efficiency climb.

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